Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this “SITE”).

By using this site, you agree to these Terms and Conditions of Use. If you do not agree to these terms, you may not use this site.

Essential Amenities, Inc. reserves the right, at any time, to modify, alter, or update these Terms and Conditions of Use, and you agree to be bound by such modifications, alterations, or updates.


COPYRIGHT

All site design, text, graphics, interfaces, and the selection and arrangements thereof are © 2015, Essential Amenities, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Essential Amenities, Inc. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or re- publication, without prior written permission of Essential Amenities, Inc. is strictly prohibited.

TRADEMARKS

All trademarks, service marks, and trade names (collectively the Marks) are proprietary to Essential Amenities, Inc. or other respective owners that have granted Essential Amenities, Inc. the right and license to use such marks.

DISCLAIMER

THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN AS IS BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESSENTIAL AMENITIES, INC. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, ESSENTIAL AMENITIES, INC. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

ORDER ACCEPTANCE

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Essential Amenities, Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

LIMITATION OF LIABILITY

IN NO EVENT SHALL ESSENTIAL AMENITIES, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF ESSENTIAL AMENITIES, INC. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

EXTERNAL SITES

This site may contain links to other sites on the Internet that are owned and operated by third-party vendors and other third parties (the External Sites). You acknowledge that ESSENTIAL AMENITIES, INC. is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

OUR ADDRESS

https://www.essentialamenities.com

Privacy Policy

HOW WE USE YOUR INFORMATION

Our site uses an order form so that you can request information, products and services. Contact information (email address, telephone numbers, address, etc.) obtained from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing addresses, etc.) is collected to bill you for products and services.

On occasion you may receive information from us about new features, new services and special offers we think you’ll find valuable. However, we will not share your email address, home address or telephone number with any other companies.


IP Address & Cookies

We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of our site.

Cookies are alphanumeric identifiers that we transfer to your computer through your Web browser. Cookies make it possible for us to recognize your browser when you visit. In order to purchase items from this site, your browser must be set to accept cookies.

We may also collect and share information about the pages that you visit on our site, but this information is not personally identifiable.

HOW YOUR INFORMATION IS STORED

This site uses a secure server (SSL) to encrypt all of your personally identifiable information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

YOUR AGREEMENT

By using our Web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy.

CONTACTING ESSENTIAL AMENITIES

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please email us at: Customer.Service@EssentialAmenities.com.

QUALITY EXPERIENCE

Essential Amenities, Inc. is committed to building a quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at Customer.Service@EssentialAmenities.com.

Refund/Return Policy

We offer high quality guest room amenities and we trust that you will be pleased with your purchase. If for any reason you are not completely satisfied, we will gladly accept a return within 30 days from your receipt of the merchandise. At your request, we will:

• Replace or exchange the merchandise, or
• Credit the purchase price to your credit card account (once the return items have been received)
• Please note that shipping charges are nonrefundable

Return Procedure

If you would like to return merchandise (within 30 days of receipt) contact us for return authorization and simply ship the items (full cases only) along with the original packaging list to us at:

Omega Warehouse
c/o Essential Amenities
940 Deneen Avenue
Monroe, Ohio 45050
For further assistance, please contact customer service at:
Email: Customer.Service@EssentialAmenities.com
Phone: (800) 541-6775
Fax: (937) 436-0202

Shipping Policy

All orders are processed and shipped within 24 hours. Freight will be automatically added to your order based on the amount you order. The product will be shipped from our Monroe, Ohio distribution center. The order will typically be shipped via FedEx Ground and/or LTL truck shipments. Please contact us directly for freight charges for orders shipped outside of the Continental U.S.A.

Accepted Forms of Payment

Essential Amenities accepts all major credit cards through Stripe, including Visa, Mastercard, Discover, and American Express.

Industry Associations

AIHP The Voice of Inn Keeping

Hotel Association of New York City

Ohio Hotel And Loding Association

Professional Association of Innkeepers International